Who we are
This Privacy Policy explains how USIMPass collects, uses, and protects personal information when you visit our site, buy a plan, or contact support. We act as the controller of the personal data described here.
Information we collect
We collect the details you provide when ordering or contacting us (such as your name, email, messaging handle, and — for physical SIMs — a shipping address), your order and plan details, any device information you enter into the compatibility checker, and basic technical data such as your IP address and how you use the site.
How we use your information
We use your information to deliver your eSIM or physical SIM, to activate and support your plan, to respond to enquiries, to prevent fraud, and to meet legal and accounting obligations. We do not sell your personal data.
Who we share it with
We share only what is necessary with the partners that make the service work — mobile network partners, payment processors, and shipping and IT service providers — and with authorities where the law requires it. These parties may use the data only to provide their service to us.
Retention and your rights
We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymize it. Depending on your location, you may have the right to access, correct, delete, or port your data, or to object to certain processing — to exercise these rights, contact our support team.
Security, cookies and contact
We use reasonable technical and organizational measures to protect your data, though no method is perfectly secure. Our use of cookies is described in the Cookie Policy. For any privacy question or request, please contact our support team.